New Beginnings Collection - 1/23 6PM PST

Policies

Designed and handcrafted in Los Angeles, each piece is made up of high quality metals and stones. All relevant information can be found here or in the listings of the items themselves. If you have any questions that aren't answered, please feel free to email me at unearth@smithandstone.co 

Shipping Information

Orders typically ship within 3 business days. They are shipped USPS first class mail, which takes 3-5 business days to arrive within the U.S. and 1-8 weeks international depending on the destination. If you are concerned with an item arriving by a particular date, please email me and we can make sure you receive it when you need it. When your order ships, you will receive tracking information via email.

We are not liable for items lost in the mail, but we will take the necessary steps to help track down missing packages. If you would like to insure your order, please email me after purchase and I will send an additional invoice for the cost.

We ship anywhere in the world. If you are not in the U.S., please know your country's policies and customs fees, as all international customs forms will have accurate representation of package contents and their value. 

Return Policy

To avoid the need for refunds or exchanges, PLEASE read shop listings thoroughly. Most issues are easily avoided by a thorough read of the item's listing and examination of the photos.

We do not do returns or exchanges based on wrong size or buyer's remorse. Please know your size and your budget before ordering our jewelry. All listings include sizes and measurements. 

If you are truly dissatisfied with your purchase or there was a mistake on our end, please contact us and we can discuss the best option. Our goal is to satisfy all of our customers, and we are ready to resolve any issues to the best of our ability.

Jewelry Care

Handmade jewelry is artwork and should be treated as such to ensure its longevity. Avoid wet and strenuous activity while wearing jewelry and remove for swimming, showering, applying lotion, playing sports, hand washing, etc. 

Sterling will tarnish with exposure to oxygen and moisture, so store in a dry location, preferably in an airtight bag. To remove tarnish, simply use a polishing cloth (I prefer Sunshine brand). Avoid commercial jewelry cleaning solutions as these can be too harsh and can remove patinas or destroy more porous stones. Avoid contact with stones when using a polishing cloth.

If a piece gets dirty, clean with a soft toothbrush and a paste of baking soda and water, or warm soapy water. Avoid contact with stones.

Repairs

Please contact us via email if something happens to your piece and explain the damage or (preferably) attach photos. 

These will be evaluated on a case by case basis and will be fixed accordingly.

Need to figure out your Ring Size?

 Use the chart in the link below to help you figure out your ring size. If you need additional help please let us know. 

Ring Size Chart